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Incident Management Engineer (Spanish/English bilingual), Incident Detection and Response

Mid levelSeniorFull-timeHybridSydney NSW, AustraliaPosted 1 week agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

The Incident Management Engineer job at Amazon Web Services (AWS) is all about providing exceptional incident response and account ownership for critical customers. This role is vital in ensuring that incidents are managed effectively, minimizing disruption and maintaining customer trust. The team thrives on collaboration, continuous learning, and a commitment to operational excellence.

Meet the team

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You'll be responsible for

⚡

Driving incident resolution

Leading the resolution of large-scale customer impacting incidents as part of a team rotation.
📞

Managing escalations

Handling critical, complex customer escalations in collaboration with Engineering Teams.
📢

Providing incident response

Leading calls and managing communications during high impact events for customer’s critical workloads.

Key criteria

🔍

Major incident management experience

3+ years in managing major incidents for critical applications.

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💻

Support engineering background

5+ years in Support Engineering or similar IT roles.

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📜

ITIL knowledge

Understanding of ITIL/Lean processes for effective incident management.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

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5 criteria for this job
Major incident management experience
3+ years in managing major incidents for critical applications.

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Support engineering background
5+ years in Support Engineering or similar IT roles.

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ITIL knowledge
Understanding of ITIL/Lean processes for effective incident management.

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Bilingual communication skills
Fluency in Spanish and English, both verbal and written.

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Analytical problem-solving skills
Demonstrated critical thinking and logical problem-solving abilities.

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