Investigator Desktop
About the job
The Investigator Desktop – Customer & Operations job at Allianz is all about conducting thorough investigations to prevent fraud and ensure policy compliance. This role is crucial in making evidence-based decisions that balance customer fairness with organisational outcomes. The team thrives on collaboration, continuous improvement, and a commitment to supporting each other in a flexible and inclusive workplace.
You'll be responsible for
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Conducting investigations
Conduct end to end investigations across various risks to support the detection and prevention of fraud and maintaining policy compliance.📊
Analysing claims
Analyse claim documentation, policy wording and supporting evidence to make evidence-based claims decisions.📝
Preparing reports
Prepare clear, accurate and detailed investigation reports to support claim outcomes and dispute resolution.Key criteria
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Complex inquiry management experience
Demonstrated capability managing complex inquiries in General Insurance.View
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Investigation process knowledge
Experience in investigation processes, including statement compilation.View
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Legal knowledge
Understanding of legal issues and court rules regarding evidence admissibility.View
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