John Holland28 jobs

IT Service Desk Analyst

JuniorMid levelFull-timeOfficePyrmont NSW 2009, AustraliaPosted 3 days agoVerified 20 hours ago
Pending fitX of Y criteria met

About the job

The IT Service Desk Analyst position at John Holland is all about transforming lives through exceptional IT support. As the first point of contact for IT-related inquiries, you will play a crucial role in ensuring that employees have the tools they need to succeed. The team thrives on collaboration and is dedicated to continuous improvement, making it an exciting opportunity to be part of a forward-thinking organization.

You'll be responsible for

📞

Providing end user support

Solving all manner of issues, tickets, and enquiries via phone calls, tickets, or walk-up requests.
⚙️

Troubleshooting and escalation

Troubleshooting issues/faults and escalating to appropriate teams as required with relevant work notes.
🛡️

Maintaining IT systems

Maintaining and supporting approved applications from the applications catalogue and ensuring adherence to IT security policies.

Key criteria

🖥️

Help Desk experience

Proven experience in Help Desk support for IT services.

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🔧

Troubleshooting skills

Demonstrated ability to troubleshoot Level 1 and 2 IT issues.

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📜

ITIL knowledge

Familiarity with ITIL processes for service management.

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View more

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5 criteria for this job
Help Desk experience
Proven experience in Help Desk support for IT services.

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Troubleshooting skills
Demonstrated ability to troubleshoot Level 1 and 2 IT issues.

View

ITIL knowledge
Familiarity with ITIL processes for service management.

View

Mobile device support
Experience managing mobile phone setups and support.

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Relevant qualification
Possession of a qualification in Computing or similar discipline.

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