Grampians Health143 jobs

IT Service Desk Operator

JuniorMid levelFull-timeOfficeStawell VIC 3380, AustraliaPosted 3 days agoVerified 20 hours ago
Pending fitX of Y criteria met

About the job

The job is about joining Grampians Health as an IT Service Desk Operator, where you will play a crucial role in supporting a busy healthcare environment. Your contributions will help ensure that high-quality IT assistance is provided, fostering strong connections within the community. The team values collaboration and adaptability, making it a great place for those who thrive in a dynamic setting.

You'll be responsible for

📞

Acting as the first point of contact for IT support requests

Manage incoming calls and tickets, providing timely assistance to users.
🛠️

Troubleshooting and resolving incidents

Address issues within agreed service levels, ensuring a smooth IT experience.
🏢

Providing onsite support when required

Assist field technicians with device setup, troubleshooting, and deployments.

Key criteria

💻

IT support experience

Proven experience in a fast-paced IT support environment.

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📞

High call volume management

Demonstrated ability to manage high call volumes effectively.

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🔧

Troubleshooting skills

Proven troubleshooting skills for incident resolution.

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View more

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5 criteria for this job
IT support experience
Proven experience in a fast-paced IT support environment.

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High call volume management
Demonstrated ability to manage high call volumes effectively.

View

Troubleshooting skills
Proven troubleshooting skills for incident resolution.

View

ITSM tools experience
Experience working with ITSM tools and support processes.

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Customer service skills
Excellent communication and customer service skills are essential.

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