Albury Wodonga Health49 jobs

IT Service Desk Officer

JuniorMid levelFull-timeOfficeAustraliaPosted 2 weeks agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

The Service Desk Officer at Wodonga is a vital member of the IT team, serving as the first point of contact for AWH staff. This position plays a crucial role in delivering exceptional customer service support for incidents and requests, ensuring effective communication and professionalism throughout the process. The team thrives on collaboration and continuous improvement, making it an exciting opportunity for those looking to grow in a supportive environment.

Meet the team

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You'll be responsible for

📞

Providing first point of contact support

Acting as the first point of contact for AWH staff, delivering 1st level customer service support for incidents and requests.
🔄

Overseeing requests and incidents

Managing requests and incidents until completion while maintaining communication with requesters and technical support teams.
🏆

Ensuring professionalism and service level targets

Maintaining a high level of professionalism and adhering to agreed service level targets in all interactions.

Key criteria

📜

ITIL framework knowledge

Understanding of ITIL principles for effective service management.

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🛠️

Problem-solving skills

Proven experience in analytical and methodical problem resolution.

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📞

Customer service experience

Demonstrated ability to provide friendly and effective support.

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A meaningful career starts with a match

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5 criteria for this job
ITIL framework knowledge
Understanding of ITIL principles for effective service management.

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Problem-solving skills
Proven experience in analytical and methodical problem resolution.

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Customer service experience
Demonstrated ability to provide friendly and effective support.

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Work planning ability
Experience prioritising tasks in a dynamic environment.

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Valid Australian driver's licence
Current licence required for potential on-site duties.

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