IT Support Officer
About the job
This job is about being an IT Support Officer with Hunter New England Local Health District, where you will play a vital role in delivering reliable IT services that support safe and effective patient care. Your work will directly impact the quality of healthcare delivery, ensuring that staff have the tools they need to provide excellent service. The team values collaboration, innovation, and a proactive approach to problem-solving.
You'll be responsible for
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Providing customer-focused ICT support
Delivering technical support to end users via phone, remote tools, and onsite assistance, resolving incidents and service requests in a timely manner.📊
Recording and managing incidents
Tracking and managing incidents and service requests using approved service management systems, ensuring accurate documentation and updates.🔧
Installing and configuring ICT equipment
Setting up, maintaining, and repairing ICT equipment including desktops, laptops, and mobile devices.Key criteria
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Relevant IT qualifications or experience
Possess tertiary qualifications in IT or equivalent experience.View
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End-user technology support experience
Demonstrated experience supporting endpoint devices in complex environments.View
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Strong Microsoft operating systems knowledge
Proven knowledge of Microsoft OS and associated applications.View
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