Suncorp Group
About the job
The Key Account Manager at Ignition plays a vital role in transforming how accountants and their clients collaborate. This position is all about building trusting relationships and ensuring customers have an exceptional experience with the platform. The team thrives on collaboration, innovation, and a customer-centric approach, making it a fantastic opportunity for those looking to make a meaningful impact.
You'll be responsible for
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Managing customer portfolios
Proactively manage and grow a large portfolio of assigned customers, building strong relationships to help them achieve their expected ROI.🎯
Achieving activation targets
Achieve new customer activation targets to ensure recently onboarded customers have an incredible first experience.🔍
Identifying opportunities
Identify areas of opportunity and/or concern based on usage patterns and customer maturity index.What we're looking for
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2-3 years in customer success or operations
Experience in roles focused on customer satisfaction and retention.View fit
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Proficiency with software tools
Experience using platforms like Zapier, Slack, and Google Work.View fit
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Data-driven decision-making skills
Ability to analyze data for informed business decisions.View fit
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