Ignition1 follower2 jobs

Key Account Manager

Mid levelFull-timeOfficeSydney NSW, AustraliaSalesCustomer successBusiness developmentPosted 1 week ago
View your fit0 of 9 criteria met

About the job

The Key Account Manager at Ignition plays a vital role in transforming how accountants and their clients collaborate. This position is all about building trusting relationships and ensuring customers have an exceptional experience with the platform. The team thrives on collaboration, innovation, and a customer-centric approach, making it a fantastic opportunity for those looking to make a meaningful impact.

You'll be responsible for

📈

Managing customer portfolios

Proactively manage and grow a large portfolio of assigned customers, building strong relationships to help them achieve their expected ROI.
🎯

Achieving activation targets

Achieve new customer activation targets to ensure recently onboarded customers have an incredible first experience.
🔍

Identifying opportunities

Identify areas of opportunity and/or concern based on usage patterns and customer maturity index.

Skills you'll need

🌟

Customer success experience

2 to 3 years of relevant professional experience in customer success, operations, or a related job.
💻

Proficiency with software systems

Experience with various Computer Software Systems, such as Zapier, Slack, Zoom, and reporting tools like Looker.
📊

Data-driven decision-making

Combines analytical skills and financial acumen to interpret data and make informed decisions that align with company objectives.
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Meet the team

About the company

View your fit

0 of 5 criteria met
2-3 years in customer success or operations
Experience in roles focused on customer satisfaction and retention.

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Proficiency with software tools
Experience using platforms like Zapier, Slack, and Google Work.

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Data-driven decision-making skills
Ability to analyze data for informed business decisions.

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Strong communication skills
Effective in creating documents and facilitating discussions.

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Strategic leadership experience
Experience guiding teams with a clear vision and collaboration.

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