Toll Group6 followers54 jobs

Key Account Manager

Mid levelSeniorFull-timeHybridWestmeadows VIC 3049, AustraliaPosted 2 months agoVerified 3 weeks ago
Pending fitX of Y criteria met

About the job

The Key Account Manager at Toll Group plays a vital role in driving commercial growth and service excellence across a strategic portfolio of freight forwarding customers. This job is all about building trusted relationships and ensuring high standards of operational performance while contributing to sustainable growth. The team thrives in an open and inclusive culture, where collaboration and support are at the forefront of everything they do.

You'll be responsible for

🤝

Owning and growing key client relationships

Own and grow key client relationships as the single point of accountability, building trusted, multi-level stakeholder partnerships and proactively managing escalations to ensure customer satisfaction and SLA adherence.
📅

Leading client governance and engagement

Lead structured client governance and engagement, including regular business and performance reviews, KPI management, and senior-level, face-to-face interactions to ensure delivery excellence and continuous improvement.
🚀

Driving strategic account growth

Drive strategic account growth and commercial outcomes, developing account strategies, expanding share of wallet, identifying cross-sell and new solution opportunities, and supporting rate negotiations and contract renewals in line with governance standards.

Key criteria

📈

5+ years in freight forwarding or logistics

Demonstrated experience in managing complex customer relationships.

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🤝

Proven account leadership skills

Experience driving strategic outcomes and growing key accounts.

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📊

Advanced analytical skills

Proficiency in data interpretation and CRM platforms.

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View more

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5 criteria for this job
5+ years in freight forwarding or logistics
Demonstrated experience in managing complex customer relationships.

View

Proven account leadership skills
Experience driving strategic outcomes and growing key accounts.

View

Advanced analytical skills
Proficiency in data interpretation and CRM platforms.

View

Deep logistics expertise
Knowledge across international and domestic operations.

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Effective communication skills
Ability to build relationships and influence stakeholders.

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