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L2 Systems Analyst, SaaS Operations, Officer

Mid levelFull-timeHybridMelbourne VIC, AustraliaProfessional servicesInformation technologyPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

The L2 Systems Analyst is a dynamic, client-facing job that blends business and technical expertise to manage the production of Charles River IMS systems for Asia Pacific clients. This position plays a crucial role in ensuring the smooth operation of Charles River Software as a Service (SaaS) and Managed Services offerings, providing essential support and management for hosted and non-hosted clients. The team thrives on collaboration, innovation, and a commitment to delivering next-generation infrastructure using cutting-edge technologies like AI and Blockchain.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

💻

Providing expert level remote management

Delivering top-notch remote management and support for client production Charles River IMS solutions.
📊

Monitoring daily operational processing

Overseeing daily operations to ensure smooth processing and system availability.
🔄

Participating in continuous process improvement

Engaging in the development and refinement of services for enhanced client satisfaction.

Key criteria

💼

5+ years in financial services

Experience in investment management or trading systems is essential.

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🗣️

Customer service expertise

Proven ability to deliver superior support to clients.

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💻

Database management experience

Experience with MS SQL Server, Oracle, or Sybase is required.

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A meaningful career starts with a match

View your fit

5 criteria for this job
5+ years in financial services
Experience in investment management or trading systems is essential.

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Customer service expertise
Proven ability to deliver superior support to clients.

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Database management experience
Experience with MS SQL Server, Oracle, or Sybase is required.

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Technical troubleshooting skills
Strong skills in diagnosing and resolving technical issues.

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Bachelor's degree in relevant field
Degree in Computer Science, IT, or related discipline preferred.

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