L2 Systems Analyst, SaaS Operations, Officer
About the job
The L2 Systems Analyst is a dynamic, client-facing job that blends business and technical expertise to manage the production of Charles River IMS systems for Asia Pacific clients. This position plays a crucial role in ensuring the smooth operation of Charles River Software as a Service (SaaS) and Managed Services offerings, providing essential support and management for hosted and non-hosted clients. The team thrives on collaboration, innovation, and a commitment to delivering next-generation infrastructure using cutting-edge technologies like AI and Blockchain.
You'll be responsible for
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Providing expert level remote management
Delivering top-notch remote management and support for client production Charles River IMS solutions.📊
Monitoring daily operational processing
Overseeing daily operations to ensure smooth processing and system availability.🔄
Participating in continuous process improvement
Engaging in the development and refinement of services for enhanced client satisfaction.Key criteria
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5+ years in financial services
Experience in investment management or trading systems is essential.View
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Customer service expertise
Proven ability to deliver superior support to clients.View
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Database management experience
Experience with MS SQL Server, Oracle, or Sybase is required.View
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