L2 Systems Analyst, SaaS Operations, Officer
About the job
The L2 Systems Analyst job is a dynamic opportunity for those who thrive in client-facing environments. This position plays a crucial role in managing production for Charles River IMS systems, ensuring clients receive top-notch support and solutions. The team values collaboration and innovation, making it an exciting place to contribute to the future of investment management technology.
You'll be responsible for
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Providing expert management
Working closely with clients to manage and support Charles River IMS solutions.📊
Monitoring system performance
Daily operational processing monitoring and support for system availability.🔧
Assisting with problem resolution
Working with clients and colleagues to resolve issues and enhance service delivery.Key criteria
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5+ years in financial services
Experience in investment management or trading systems is essential.View
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Database management skills
Proven experience with MS SQL Server, Oracle, or Sybase.View
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Customer service expertise
Demonstrated ability to deliver exceptional client support.View
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