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L2 Systems Analyst, SaaS Operations, Officer

Mid levelFull-timeHybridMelbourne VIC, AustraliaProfessional servicesInformation technologyPosted 1 week agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The L2 Systems Analyst position is a dynamic opportunity for individuals who thrive in client-facing environments and possess a blend of business and technical expertise. This role is crucial in managing the production of Charles River IMS systems for Asia Pacific clients, ensuring they receive top-notch support and guidance. Join a team that values innovation and collaboration, as they work together to deliver next-generation infrastructure using cutting-edge technologies.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🌐

Providing expert level remote management

Working closely with clients to manage and support their production Charles River IMS solutions.
📅

Monitoring daily operational processing

Ensuring smooth daily operations and addressing any issues that arise promptly.
🔄

Participating in continuous process improvement

Engaging in the development and enhancement of services to improve client experience.

Key criteria

💻

Experience with Charles River IMS

5+ years of experience with Charles River IMS systems.

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📊

Database management skills

Proven experience with MS SQL Server, Oracle, or Sybase.

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🔧

Technical troubleshooting expertise

Demonstrated ability to resolve technical issues effectively.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Experience with Charles River IMS
5+ years of experience with Charles River IMS systems.

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Database management skills
Proven experience with MS SQL Server, Oracle, or Sybase.

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Technical troubleshooting expertise
Demonstrated ability to resolve technical issues effectively.

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Customer service experience
Experience partnering with clients to deliver exceptional service.

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Analytical degree
Bachelor’s degree in a technical or analytical field preferred.

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