Manager Customer Service Lending
About the job
This job is about leading a dynamic team of lenders to provide exceptional customer service in the home lending sector. By fostering a culture of success and collaboration, you will play a vital role in helping customers achieve their home ownership dreams. The team thrives on support, motivation, and a shared commitment to excellence.
You'll be responsible for
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Leading and developing a team
Lead, motivate and develop a team of lenders to provide exceptional customer experiences and deliver against lending plans.📈
Monitoring performance
Monitor and provide feedback on team and individual performance, in addition to identifying, developing, and implementing strategies to drive performance improvement.🔍
Managing lending processes
Manage sales, service, operational, and risk management processes performed by the team.Key criteria
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Home lending experience
Demonstrated experience in the home lending environment.View
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Leadership and coaching skills
Proven leadership and people management skills in sales or lending.View
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Sales and service success
Proven success in achieving business sales and service results.View
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