Manager Group Customer Strategy
About the job
The Manager, Group Customer Strategy at Qantas is all about enhancing customer experiences and driving strategic initiatives. This job plays a crucial role in shaping the future of customer engagement across the Qantas Group, ensuring that customer needs are at the heart of every decision. The team thrives on creativity and collaboration, fostering an environment where innovation is encouraged and personal growth is prioritized.
You'll be responsible for
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Driving initiatives
Transforming customer experiences and reinforcing Qantas Group's position as a global leader in aviation.🛠️
Leading development
Overseeing the end-to-end customer experience across Qantas Airways, Jetstar, and Qantas Loyalty.📈
Shaping customer priorities
Influencing decisions for the Group Customer function and ensuring customer needs are prioritized.Key criteria
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5+ years in customer strategy
Demonstrated experience in customer strategy roles or consulting.View
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Strong communication skills
Proven ability to build relationships and manage stakeholders.View
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Quantitative analysis expertise
Experience creating high-quality analysis for senior management.View
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