Ecommerce Equation Group12 followers1 job

Member Success Manager

Mid levelFull-timeHybridSydney NSW, AustraliaPosted 1 week agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

This job is an exciting opportunity to join a fast-growing ecommerce education platform as a proactive operator. You will play a crucial role in guiding founder-led brands towards their scaling goals while fostering a collaborative and supportive environment. The team values high energy and a commitment to helping others grow, making it a perfect fit for those who thrive in dynamic settings.

Meet the team

About the company

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You'll be responsible for

📈

Owning a portfolio of brands

Managing a portfolio of around 250 brands and understanding their journey through the Ecommerce Equation program.
🔧

Building engagement strategies

Creating strategies to keep members engaged and committed to their growth journey.
📊

Monitoring engagement metrics

Tracking retention and engagement metrics to develop re-engagement strategies.

Key criteria

📈

Client success experience

3+ years in client success within ecommerce or SaaS.

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🗣️

Strong communication skills

Proven ability to communicate clearly and effectively.

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📊

Portfolio management expertise

Experience managing large client portfolios without compromising quality.

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A meaningful career starts with a match

Apply on Ecommerce Equation Group
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View your fit

5 criteria for this job
Client success experience
3+ years in client success within ecommerce or SaaS.

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Strong communication skills
Proven ability to communicate clearly and effectively.

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Portfolio management expertise
Experience managing large client portfolios without compromising quality.

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Tech-savvy mindset
Demonstrated proficiency with digital tools and platforms.

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Engagement metrics tracking
Experience monitoring and improving client engagement metrics.

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