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Strategic Customer Success Manager

Mid levelSeniorFull-timeHybridSydney NSW, AustraliaMelbourne VIC, AustraliaPosted 4 days agoVerified 6 days ago
Pending fitX of Y criteria met

About the job

The Strategic Customer Success Manager for ANZ Corporate at Thomson Reuters ONESOURCE is a pivotal job focused on driving customer outcomes for major clients in Australia and New Zealand. This position is all about building long-term partnerships and ensuring customers derive significant value from their Thomson Reuters investment. The team thrives on collaboration, working closely with Strategic Account Managers to foster customer success and satisfaction.

Meet the team

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You'll be responsible for

🔄

Owning customer lifecycle

Managing the post-sale customer lifecycle for a portfolio of strategic enterprise accounts.
📝

Developing Customer Success Plans

Creating and executing plans aligned with customer business priorities to drive success.
📅

Leading Business Reviews

Conducting Executive Business Reviews and Quarterly Business Reviews to assess progress and strategy.

Key criteria

📊

5+ years in customer success

Proven experience in Customer Success or Strategic Account Management.

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🤝

Strong executive engagement

Demonstrated ability to build relationships with executive stakeholders.

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📈

Commercial mindset

Experience identifying growth opportunities within enterprise accounts.

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A meaningful career starts with a match

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5 criteria for this job
5+ years in customer success
Proven experience in Customer Success or Strategic Account Management.

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Strong executive engagement
Demonstrated ability to build relationships with executive stakeholders.

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Commercial mindset
Experience identifying growth opportunities within enterprise accounts.

View

Analytical and problem-solving skills
Strong analytical skills to monitor customer health and risks.

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Familiarity with Salesforce
Experience using Salesforce for customer insights and engagement.

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