Flight Centre1 follower184 jobs

Member Support Leader - Sydney, NSW

Mid levelSeniorFull-timeOfficeNew South Wales, AustraliaPosted 1 week agoVerified 6 hours ago
Pending fitX of Y criteria met

About the job

As a Member Support Leader, you will lead a high-impact function that shapes the full member experience—from onboarding to ongoing engagement. This job is all about driving scalable, cost-effective support while elevating customer satisfaction and long-term profitability. The team thrives on innovation and collaboration, creating a supportive environment where everyone can connect, grow, and succeed.

Meet the team

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You'll be responsible for

📅

Supporting product strategy

Supporting preferred product strategy through the events calendar.
📈

Measuring innovation impact

Measuring, tracking, and reporting on innovation impact and performance outcomes.
👩‍🏫

Leading member support team

Leading, developing, and coaching the member support team, setting direction and priorities.

Key criteria

📊

Analytical skills

Proven experience analyzing operational data for performance insights.

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🤝

People leadership

Demonstrated experience leading and developing multi-disciplinary teams.

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🌍

Travel systems knowledge

Experience using travel systems and GDS like Tramada.

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A meaningful career starts with a match

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Analytical skills
Proven experience analyzing operational data for performance insights.

View

People leadership
Demonstrated experience leading and developing multi-disciplinary teams.

View

Travel systems knowledge
Experience using travel systems and GDS like Tramada.

View

Customer satisfaction improvement
Proven success in enhancing customer satisfaction in B2B environments.

View

AI tools proficiency
Experience with AI-enabled solutions to improve service outcomes.

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