Flight Centre1 follower80 jobs

Member Support Specialist

JuniorMid levelFull-timeHybridNew South Wales, AustraliaPeople and cultureCustomer servicePosted 2 weeks agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

The Member Support Specialist job is all about being the heartbeat of the member network, supporting and empowering independent travel advisors. This role is crucial for ensuring that members have everything they need to thrive, from onboarding to ongoing support. The team values collaboration and is dedicated to creating a positive and engaging environment for all members.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms
Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📞

Supporting the network

Act as the first point of contact for member enquiries, delivering prompt, professional and solutions-driven support via Salesforce, phone and email.
🎉

Onboarding new members

Run the end-to-end onboarding process for new advisors and agencies, ensuring they feel welcomed and set up for success.
🤗

Bringing the community together

Coordinate and deliver experiences that strengthen the member community, both in-person and virtually.

Key criteria

🤝

Relationship-building skills

Demonstrated experience fostering strong connections with clients and teams.

View

✍️

Outstanding communication skills

Proven ability to convey information clearly in writing and speech.

View

🧩

Advanced problem-solving ability

Experience tackling challenges with a solutions-focused mindset.

View

View more

A meaningful career starts with a match

View your fit

5 criteria for this job
Relationship-building skills
Demonstrated experience fostering strong connections with clients and teams.

View

Outstanding communication skills
Proven ability to convey information clearly in writing and speech.

View

Advanced problem-solving ability
Experience tackling challenges with a solutions-focused mindset.

View

Proficiency in Microsoft Excel
Demonstrated advanced skills in Excel for data management and analysis.

View

Knowledge of the travel industry
Passion and understanding of travel trends and customer needs.

View

Similar jobs

View all
Mable
Mable
Support SpecialistMelbourne, VIC · Full-time
This job is about joining the passionate HomeMade team, dedicated to empowering older people to self-manage their care services. By leveraging transformative technology, you will play a crucial role in helping customers maintain their independence and improve their lives. The team thrives on collaboration, continuous improvement, and a shared commitment to making a meaningful difference.
Clio
Clio
Customer Support SpecialistSydney, NSW · Full-time
Clio is on a mission to empower legal professionals and law firms through innovative AI technology. As a Customer Support Specialist, you will play a vital role in transforming the legal experience by providing exceptional support and advocating for Clio's products. The team thrives on growth, empowerment, and accountability, creating an environment where everyone can excel and contribute to meaningful change.
Clio
Clio
Customer Support SpecialistSydney, NSW · Australia · Full-time
Clio is on a mission to empower legal professionals and law firms through innovative AI technology. As a Customer Support Specialist, you will play a vital role in enhancing customer experiences and promoting product adoption. The team thrives on growth, empowerment, and accountability, creating an environment where everyone can excel.
Canva
Canva
Enterprise Customer Support SpecialistSydney, NSW · Full-time
This job is about joining a dynamic team dedicated to redefining how the world experiences design. As a part of Canva’s User Voice super group, you will play a crucial role in ensuring users have a flawless experience while using Canva products. The team thrives on collaboration, empowering each member to contribute to exceptional customer experiences.