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Mining Software Support Specialist

JuniorMid levelFull-timeHybridBrisbane QLD, AustraliaCustomer service and supportSoftware engineeringPosted 6 days agoVerified 6 days ago
Pending fitX of Y criteria met

About the job

The Product Specialist is all about ensuring customer success after the sale, focusing on software implementations, client training, and technical support. This job plays a crucial role in helping clients maximize their use of our innovative software solutions, making a real impact in the mining industry. The team thrives on collaboration, creativity, and a shared commitment to excellence.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🛠️

Supporting customers

Supporting customers during software implementation, ensuring optimal use and resolving technical issues.
📚

Delivering training

Delivering training to clients and internal staff to build product knowledge and capability.
🐞

Identifying software bugs

Identifying, testing, and reporting software bugs, collaborating with product teams on solutions and improvements.

Key criteria

🔧

Technical problem-solving skills

Proven ability to troubleshoot and resolve software issues.

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📊

Experience in technical systems

Demonstrated experience supporting or implementing technical systems.

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🗣️

Training delivery experience

Experience delivering training to diverse audiences effectively.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Technical problem-solving skills
Proven ability to troubleshoot and resolve software issues.

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Experience in technical systems
Demonstrated experience supporting or implementing technical systems.

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Training delivery experience
Experience delivering training to diverse audiences effectively.

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Customer relationship management
Proven ability to build and maintain strong customer relationships.

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Commercial awareness
Experience identifying upselling opportunities in existing accounts.

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