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Mining Software Support Specialist

JuniorMid levelFull-timeHybridBrisbane QLD, AustraliaPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

The Product Specialist is all about ensuring customer success after the sale, focusing on software implementations, client training, and technical support. This job plays a crucial role in helping clients maximize their use of our innovative software solutions, making a real impact in the mining industry. The team thrives on collaboration, creativity, and a shared commitment to excellence.

You'll be responsible for

🛠️

Supporting customers

Supporting customers during software implementation, ensuring optimal use and resolving technical issues.
📚

Delivering training

Delivering training to clients and internal staff to build product knowledge and capability.
🐞

Identifying software bugs

Identifying, testing, and reporting software bugs, collaborating with product teams on solutions and improvements.

Key criteria

🔧

Technical problem-solving skills

Proven ability to troubleshoot and resolve software issues.

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📊

Experience in technical systems

Demonstrated experience supporting or implementing technical systems.

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🗣️

Training delivery experience

Experience delivering training to diverse audiences effectively.

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View more

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Technical problem-solving skills
Proven ability to troubleshoot and resolve software issues.

View

Experience in technical systems
Demonstrated experience supporting or implementing technical systems.

View

Training delivery experience
Experience delivering training to diverse audiences effectively.

View

Customer relationship management
Proven ability to build and maintain strong customer relationships.

View

Commercial awareness
Experience identifying upselling opportunities in existing accounts.

View

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