ComfortDelGro Australia (CDC)13 jobs

NSW Customer Experience Representative

JuniorMid levelFull-timeHybridSeven Hills NSW 2147, AustraliaPosted 4 days agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The job is about joining the NSW Customer Experience team at ComfortDelGro, where you will play a vital role in redefining service excellence. Your impact will be felt as you handle customer feedback and complaints, ensuring satisfaction for passengers and road users alike. The team thrives on collaboration and is dedicated to providing exceptional service, making it a fantastic opportunity for those who are passionate about customer care.

Meet the team

About the company

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You'll be responsible for

๐Ÿ“ž

Providing customer communication

Delivering accurate and timely information about CDCโ€™s bus network services and taking ownership of customer inquiries and complaints.
๐Ÿ“

Handling complaints

Addressing complaints promptly and ensuring timely follow-up and communication with customers regarding the progress and resolution of complaints.
๐Ÿ“Š

Managing data

Logging and categorising all customer emails, compliments, and complaints in the system to facilitate relevant department actions.

Key criteria

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Customer service experience

Demonstrated experience in handling customer inquiries and complaints.

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๐Ÿ–ฅ๏ธ

Advanced Microsoft Office skills

Proven proficiency in Microsoft Office applications for effective communication.

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๐ŸŒ

Knowledge of Sydney's transport network

Understanding of Sydney's public transport geography and services.

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4 criteria for this job
Customer service experience
Demonstrated experience in handling customer inquiries and complaints.

View

Advanced Microsoft Office skills
Proven proficiency in Microsoft Office applications for effective communication.

View

Knowledge of Sydney's transport network
Understanding of Sydney's public transport geography and services.

View

Data management skills
Experience accurately logging and categorising customer interactions.

View

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