Ombudsman, Banking and Finance (Small Business & Transactions)
About the job
The Ombudsman position at AFCA offers a unique opportunity to make a real impact in the banking and finance sector by resolving complaints for small businesses and consumers. This role is crucial in ensuring fairness and accountability, influencing the industry with binding decisions. The team thrives on collaboration, inclusivity, and a commitment to positive change, making it a supportive environment for personal and professional growth.
You'll be responsible for
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Making decisions
Making decisions on standard and complex complaints in accordance with AFCA rules and fairness principles.👔
Providing leadership
Providing professional and technical leadership across AFCA and coaching Adjudicators and case workers.🌐
Supporting relationships
Supporting AFCA’s relationships with various stakeholders including small business and consumer groups.Key criteria
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Legal qualifications
Possession of relevant legal qualifications for effective decision-making.View
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Analytical skills
Proven ability to analyze complex issues efficiently and independently.View
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Communication skills
Demonstrated high-level written and verbal communication abilities.View
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