Operations Support Officer
About the job
The Operations Support Officer position at Team Global Express is all about delivering exceptional customer service and ensuring smooth operational functionality. This job plays a critical role in managing customer inquiries, coordinating bookings, and supporting subcontractor payments. The team thrives in a fast-paced environment, valuing collaboration and a customer-focused approach.
You'll be responsible for
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Providing administrative support
Delivering high-quality, customer-focused administrative assistance to ensure smooth operations.📞
Responding to customer inquiries
Timely handling of calls and emails from customers and drivers to ensure satisfaction.📊
Coordinating bookings and reports
Managing job bookings, allocations, and preparing reports to meet customer requirements.Key criteria
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Strong Microsoft Office skills
Proven experience with Word, Excel, and PowerPoint.View
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Excellent communication skills
Demonstrated ability to communicate effectively with customers and stakeholders.View
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Problem-solving abilities
Experience in resolving issues and conducting investigations.View
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