Reception Agent
About the job
As a Reception Agent at Accor, you will be the first point of contact for guests, ensuring they have a memorable experience from arrival to departure. This job is all about creating lasting impressions and making a difference in guests' stays. The team values initiative and creativity, encouraging everyone to add a personal touch to their service.
You'll be responsible for
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Greeting and checking in guests
Greet, check-in, respond to requests and settle accounts while providing exceptional service.✨
Adding personalized experiences
Take initiative to add a personalized experience for each guest.🏨
Promoting hotel facilities
Proudly promote the hotel facilities and look for opportunities to enhance a guest’s stay through up-selling.Key criteria
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Service-focused personality
Demonstrated ability to provide exceptional guest service.View
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Experience with Opera or similar systems
Proven experience using Opera or related hotel management systems.View
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Fluency in English and additional languages
Strong communication skills in English; other languages are a plus.View
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