Reservations Manager - Emirates Wolgan Valley, A Ritz-Carlton Lodge (Sydney CBD based)
About the job
This job is all about maximizing reservations sales and providing exceptional customer service at The Ritz-Carlton's first lodge experience in the stunning Greater Blue Mountains. The impact of this job is significant, as it directly contributes to revenue goals and customer loyalty, ensuring guests have memorable experiences. The team thrives on collaboration, creativity, and a commitment to excellence, making every day an opportunity to shine.
You'll be responsible for
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Managing reservations sales
Soliciting and managing reservations sales-related opportunities to maximize revenue.👩🏫
Training staff
Providing training and work assignments to Reservations Sales staff to enhance performance.❤️
Driving customer loyalty
Delivering service excellence to foster customer loyalty and satisfaction.Key criteria
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Revenue management experience
Proven experience maximizing revenue through effective sales strategies.View
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Negotiation skills
Demonstrated ability to negotiate contracts and close sales effectively.View
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Customer service excellence
Experience delivering exceptional service to enhance customer loyalty.View
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