About the job
The job is about being a Retail Service Consultant at Optus, where you will connect with customers and provide exceptional service. This position is vital in creating positive experiences and fostering genuine relationships with customers. The team thrives on collaboration, support, and celebrating successes together.
You'll be responsible for
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Delivering customer experiences
Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.📚
Building product knowledge
Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.🏡
Creating a welcoming environment
Contribute to a welcoming, customer-first environment by working closely with your team and helping create memorable moments for every visitor.Key criteria
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Customer service experience
Demonstrated experience delivering exceptional customer service in retail environments.View
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Tech knowledge
Proven understanding of technology and ability to explain it simply.View
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Problem-solving skills
Experience listening to customer needs and providing practical solutions.View
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