Seller Onboarding Specialist
About the job
The Global Seller Onboarding Specialist position is all about guiding Australian merchants through the final stages of the sales funnel and ensuring a smooth onboarding process with Square's platform. This job plays a crucial role in helping sellers leverage Square's integrated solutions, ultimately driving their success and growth. The team thrives on collaboration, innovation, and a commitment to providing exceptional onboarding experiences for sellers.
You'll be responsible for
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Providing onboarding experiences
Delivering world-class onboarding and implementation experiences for Square's sellers, ensuring they are set up for success.⏰
Managing onboarding processes
Performing against the onboarding process and training curriculum to hold merchants accountable to a go-live timeline.🚧
Identifying obstacles
Identifying and addressing potential obstacles during the onboarding process, managing partner communication, and creating strategies for success.What we're looking for
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Bachelor's degree
Possession of a BA/BS degree is preferred.View
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3+ years in customer-facing roles
Experience in software implementation, support, or customer success.View
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Project management experience
Demonstrated ability to manage multiple complex projects.View
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