TAL Australia
Senior Claims Consultant, Group Claims - AusSuper
SeniorFull-timeOfficeMelbourne VIC, AustraliaProfessional servicesCustomer servicePosted 3 months ago
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About the job
The Senior Claims Consultant at TAL plays a vital role in managing complex life insurance claims, ensuring compliance with policies and regulations while delivering exceptional customer service. This position offers an incredible opportunity to make a direct impact on the lives of Australians, providing them with support and financial security. The team thrives on collaboration, inclusivity, and a commitment to continuous improvement, making it a fantastic environment for personal and professional growth.
You'll be responsible for
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Managing claims
Proactively managing a portfolio of complex life insurance claims in accordance with TAL’s claims philosophy and procedures.✅
Ensuring compliance
Ensuring compliance with TAL policies, procedures, and external regulations, including the Life Insurance Code of Practice.🔧
Contributing to process improvement
Supporting the Team Manager and Technical Specialist to embed required change within the team while ensuring a best practice approach to claims handling.Skills you'll need
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Customer service excellence
Ability to build rapport and empathy with customers during difficult times and a commitment to delivering proactive, high quality customer service.⏰
Time management
Advanced time management and prioritisation skills.🔍
Analytical skills
Demonstrated analytical and problem-solving skills and attention to detail.View more
