TAL Australia
Senior Claims Consultant, Group Claims
SeniorFull-timeOfficeBarangaroo NSW 2000, AustraliaProfessional servicesCustomer servicePosted 1 month ago
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About the job
As a Senior Claims Consultant at TAL, you will play a vital role in guiding customers through life insurance claims with care and expertise. This job is all about making a positive impact on people's lives by providing support and financial security during challenging times. The team thrives on collaboration, inclusivity, and a shared ambition to reimagine insurance, creating an environment where everyone can grow and succeed together.
You'll be responsible for
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Managing a portfolio of complex Group Life Insurance claims
Balancing customer needs with policy and business requirements to ensure a seamless claims process.📞
Communicating effectively with stakeholders
Engaging with customers, advisers, and treating practitioners through phone and written correspondence to provide updates and manage expectations.🔍
Analysing complex information
Interpreting policy terms and making evidence-based claims decisions to determine eligibility and outcomes.Skills you'll need
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Claims management
Experience in managing Group Life Insurance claims, ensuring compliance with policies and regulations.💬
Communication skills
Ability to effectively communicate with various stakeholders, providing updates and managing expectations.🧠
Analytical skills
Strong analytical and problem-solving skills to assess complex financial and medical information.View more
