TAL Australia4 followers35 jobs

Senior Claims Consultant - REST

SeniorFull-timeOfficeSydney NSW, AustraliaProfessional servicesCustomer servicePosted 1 month ago
View your fit0 of 9 criteria met

About the job

As a Senior Claims Consultant at TAL, you will play a vital role in guiding customers through life insurance claims with care and expertise. This position is all about making a difference in people's lives while ensuring a best-in-class experience for customers and clients. The team thrives on collaboration, support, and a shared ambition to reimagine insurance for a better future.

You'll be responsible for

⚖️

Managing claims

Managing a portfolio of complex Group Life claims, ensuring a balance between customer needs and policy requirements.
💬

Communicating with stakeholders

Regularly communicating with customers, advisers, and healthcare providers regarding claim status and expectations.
🗣️

Leading case conferences

Leading case conferences and employing strategies to gather critical information on customer conditions and work capacity.

Skills you'll need

📋

Claims management

Proactively managing a portfolio of complex Group Life claims, balancing customer needs with policy and business requirements.
📞

Effective communication

Communicating effectively with customers, advisers, and treating practitioners via phone and written correspondence.
🔍

Analytical skills

Analysing complex financial and medical information to make sound, evidence-based claims decisions.
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Meet the team

About the company

View your fit

0 of 5 criteria met
4-6 years of claims experience
Experience managing Group Life claims in insurance settings.

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Customer service commitment
Demonstrated ability to build rapport and empathy with clients.

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Analytical skills
Proven ability to analyze complex financial and medical information.

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Claims systems proficiency
Experience navigating systems like Fineos, Genesis, and Excel.

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Relevant qualifications
Diploma or Cert IV in Life Insurance or equivalent preferred.

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