About the job
The Client Delivery Executive is a vital position focused on ensuring the successful delivery, governance, and financial performance of managed services for a government client, particularly in Service Desk operations. This job plays a crucial role in maintaining service levels, contractual commitments, and financial targets, while fostering collaboration with delivery teams and leadership. The team values operational excellence, accountability, and continuous improvement, creating an environment where everyone can thrive and contribute to success.
You'll be responsible for
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Service delivery ownership
Managing day-to-day service delivery across the account, acting as the primary operational contact for the client and internal teams.👥
Service Desk leadership & oversight
Providing direct oversight of Service Desk performance, ensuring SLAs, incident trends, and customer satisfaction are effectively managed.📋
Account governance & controls
Supporting account-level governance forums to track and manage service performance, risks, and actions in line with governance requirements.Key criteria
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NV2 security clearance
Possession of NV2 security clearance for government projects.View
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Service Desk management experience
Experience managing Service Desk operations in a government or managed services environment.View
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ITSM process knowledge
Strong understanding of ITSM processes and service performance metrics.View
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