NSW Department of Communities and Justice10 followers60 jobs

Senior Client Service Officer

SeniorFull-timeHybridCondell Park NSW 2200, AustraliaCustomer service and supportPeople and culturePosted 2 weeks agoVerified 6 hours ago
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About the job

This exciting job as a Senior Client Service Officer within Housing Services offers a fantastic opportunity to support vulnerable communities and contribute to strong operational outcomes. By providing client-centred services, you will play a vital role in delivering positive results and resolving tenancy issues. The team values collaboration and is committed to making a real difference in the lives of individuals and families.

You'll be responsible for

🏠

Providing client support

Offering advice and support to clients, including those with complex needs, across housing and tenancy services.
🤝

Collaborating with teams

Working closely with internal teams and external stakeholders to ensure services are delivered in line with policy.
🌱

Coaching team members

Supporting and coaching team members to enhance their skills and improve service delivery across the team.

Key criteria

🧑‍🤝‍🧑

Experience with complex client needs

Demonstrated experience working with clients in complex service environments.

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🤝

Stakeholder engagement skills

Proven ability to manage relationships with diverse stakeholders.

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📚

Coaching and support experience

Experience supporting and coaching team members to enhance capability.

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Meet the team

About the company

View your fit

5 criteria for this job
Experience with complex client needs
Demonstrated experience working with clients in complex service environments.

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Stakeholder engagement skills
Proven ability to manage relationships with diverse stakeholders.

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Coaching and support experience
Experience supporting and coaching team members to enhance capability.

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Prioritisation skills
Demonstrated experience managing competing priorities effectively.

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Current NSW driver's licence
Valid licence required for client transport responsibilities.

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