NSW Department of Communities and Justice10 followers60 jobs

Senior Client Service Officer Specialist

SeniorFull-timeHybridSydney NSW, AustraliaCustomer service and supportPeople and culturePosted 2 weeks agoVerified 5 hours ago
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About the job

As a Senior Client Service Officer Specialist, you will embark on a rewarding journey to create meaningful outcomes for Aboriginal and Torres Strait Islander clients with complex housing and support needs. Your impact will be significant as you provide tailored advice and support, working collaboratively with clients, internal staff, and external providers. Join a community-focused team dedicated to supporting stronger, more inclusive housing outcomes and improved pathways for sustainable living.

You'll be responsible for

🗣️

Providing advice

Offering tailored advice to Aboriginal and Torres Strait Islander clients to navigate complex housing needs.
🤝

Collaborating with teams

Working with internal teams and external service providers to address complex client needs and deliver integrated services.
📊

Managing client accounts

Overseeing client accounts and ensuring timely completion and compliance with current policy regarding rental subsidies.

Key criteria

🗣️

Strong customer service skills

Demonstrated experience providing exceptional service to clients.

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🌏

Cultural capability

Proven understanding of Aboriginal and Torres Strait Islander communities.

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📄

Current driver’s licence

Unrestricted licence required for travel to regional locations.

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Meet the team

About the company

View your fit

3 criteria for this job
Strong customer service skills
Demonstrated experience providing exceptional service to clients.

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Cultural capability
Proven understanding of Aboriginal and Torres Strait Islander communities.

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Current driver’s licence
Unrestricted licence required for travel to regional locations.

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