Senior Service Solutions Specialist | 12 Month Fixed Term Contract- Part-time, 2 days per week
About the job
This job is about making a real impact in the Member Servicing business unit at Rest, one of Australia’s largest superannuation funds. By supporting contact centre operations, you will help optimize outcomes for members, employers, and agents alike. The team thrives on collaboration, innovation, and a commitment to excellence, ensuring that everyone feels valued and empowered to contribute.
You'll be responsible for
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Leading implementation of contact centre operating models
Overseeing the execution of operating models to enhance member and employer outcomes.📊
Monitoring service partner performance
Evaluating performance against targets and participating in governance forums.📚
Developing and facilitating training materials
Creating training resources and conducting sessions to ensure compliance and consistency.Key criteria
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Contact centre operations experience
Proven experience in managing contact centre operations effectively.View
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Training and assessment certification
RG146 or Certificate IV in Training and Assessment preferred.View
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Collaboration skills
Demonstrated ability to collaborate across multiple partners effectively.View
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