Senior Service Solutions Specialist | 12 Month Fixed Term Contract, Part-time - 2 days per week
About the job
Join Rest and make a meaningful impact in the world of superannuation! As a Senior Service Solution Specialist, you will play a vital role in optimizing member and employer outcomes within the contact centre operations. The team thrives on collaboration, innovation, and a commitment to delivering exceptional service, all while embracing a flexible and inclusive work culture.
You'll be responsible for
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Leading implementation of contact centre operating models
Overseeing the execution of operating models to enhance service delivery.📊
Monitoring service partner performance
Evaluating performance against targets and participating in governance forums.📚
Developing and facilitating training materials
Creating training resources and conducting sessions to ensure compliance and consistency.Key criteria
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Contact centre operations experience
Demonstrated experience in managing contact centre operations.View
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Training and assessment certification
RG146 or Certificate IV in Training and Assessment preferred.View
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Collaboration skills
Proven ability to collaborate across multiple partners effectively.View
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