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Senior Service Solutions Specialist | 12 Month Fixed Term Contract, Part-time - 2 days per week

SeniorFull-timeHybridSydney NSW, AustraliaPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

Join Rest and make a meaningful impact in the world of superannuation! As a Senior Service Solution Specialist, you will play a vital role in optimizing member and employer outcomes within the contact centre operations. The team thrives on collaboration, innovation, and a commitment to delivering exceptional service, all while embracing a flexible and inclusive work culture.

You'll be responsible for

🚀

Leading implementation of contact centre operating models

Overseeing the execution of operating models to enhance service delivery.
📊

Monitoring service partner performance

Evaluating performance against targets and participating in governance forums.
📚

Developing and facilitating training materials

Creating training resources and conducting sessions to ensure compliance and consistency.

Key criteria

📞

Contact centre operations experience

Demonstrated experience in managing contact centre operations.

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📚

Training and assessment certification

RG146 or Certificate IV in Training and Assessment preferred.

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🤝

Collaboration skills

Proven ability to collaborate across multiple partners effectively.

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Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

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5 criteria for this job
Contact centre operations experience
Demonstrated experience in managing contact centre operations.

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Training and assessment certification
RG146 or Certificate IV in Training and Assessment preferred.

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Collaboration skills
Proven ability to collaborate across multiple partners effectively.

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Project management tools proficiency
Experience with Confluence and JIRA in project methodologies.

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Superannuation knowledge
Thorough understanding of superannuation practices and compliance.

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