About the job
Join Rest and make a meaningful impact in the world of superannuation! As a Senior Service Solution Specialist, you will play a vital role in enhancing member experiences through effective contact centre operations. The team thrives on collaboration, innovation, and a commitment to excellence, ensuring that every member receives the best possible service.
You'll be responsible for
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Leading implementation of contact centre operating models
Overseeing the execution of member, employer, and insurance contact centre operations to optimize service outcomes.📊
Monitoring service partner performance
Evaluating service partner performance against targets and participating in governance forums to ensure compliance and quality.📚
Developing and facilitating training materials
Creating training resources and conducting sessions to ensure consistent application of business rules and compliance.Key criteria
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Contact centre operations experience
Demonstrated experience in managing contact centre operations.View
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Training and assessment certification
Certificate IV in Training and Assessment preferred for training facilitation.View
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Superannuation knowledge
Thorough understanding of superannuation practices and compliance rules.View
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