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Senior Service Solutions Specialist | Part-time Role - 2 days per week

SeniorFull-timeHybridSydney NSW, AustraliaPeople and cultureCustomer servicePosted 1 week agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

Join Rest and make a meaningful impact in the world of superannuation! As a Senior Service Solution Specialist, you will play a vital role in enhancing member experiences through effective contact centre operations. The team thrives on collaboration, innovation, and a commitment to excellence, ensuring that every member receives the best possible service.

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🚀

Leading implementation of contact centre operating models

Overseeing the execution of member, employer, and insurance contact centre operations to optimize service outcomes.
📊

Monitoring service partner performance

Evaluating service partner performance against targets and participating in governance forums to ensure compliance and quality.
📚

Developing and facilitating training materials

Creating training resources and conducting sessions to ensure consistent application of business rules and compliance.

Key criteria

📞

Contact centre operations experience

Demonstrated experience in managing contact centre operations.

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📚

Training and assessment certification

Certificate IV in Training and Assessment preferred for training facilitation.

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📊

Superannuation knowledge

Thorough understanding of superannuation practices and compliance rules.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Contact centre operations experience
Demonstrated experience in managing contact centre operations.

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Training and assessment certification
Certificate IV in Training and Assessment preferred for training facilitation.

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Superannuation knowledge
Thorough understanding of superannuation practices and compliance rules.

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Project management tools proficiency
Experience with Confluence and JIRA in project methodologies.

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Collaboration skills
Proven ability to collaborate across multiple partners effectively.

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