Senior Service Solutions Specialist | 12 Month Fixed Term Contract, Part-time - 2 days per week
About the job
Join Rest and make a meaningful impact in the world of superannuation! As a Senior Service Solution Specialist, you will play a crucial role in enhancing member experiences and optimizing service operations. The team thrives on collaboration, innovation, and a commitment to continuous improvement, all while embracing a flexible and inclusive work culture.
You'll be responsible for
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Implementing and supporting contact centre operating models
You will be responsible for establishing and maintaining effective operating models for the contact centre.📊
Monitoring service partner performance
Regularly assess and contribute to governance forums to ensure high service standards are met.📚
Developing and delivering training
Create training programs to ensure consistent business rules and compliance across the team.Key criteria
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Contact centre operations experience
Demonstrated experience in managing contact centre operations.View
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Superannuation certification
RG146 or equivalent certification in superannuation is preferred.View
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Training and assessment certification
Certificate IV in Training and Assessment is preferred.View
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