About the job
The Senior Customer Education Specialist at UpGuard is all about empowering customers to learn and maximize their use of our innovative Cyber Risk Posture Management platform. This job plays a crucial role in driving product adoption and fostering long-term loyalty by creating high-quality documentation and educational resources. The team thrives on collaboration and creativity, constantly seeking new ways to enhance the customer experience.
You'll be responsible for
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Owning and maintaining Knowledge Base articles
Ensure that written documentation remains the definitive, high-quality source of truth for all users.âď¸
Content Lifecycle Lead
Write, edit, and audit technical articles to ensure they are accurate, easy to navigate, and aligned with our brand voice.đ
Documentation Strategy
Organize and optimize the information architecture of the Help Center to ensure customers can find answers quickly and intuitively.Key criteria
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Knowledge base ownership experience
Proven track record managing a Knowledge Base as a primary product.View
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Content creation expertise
Strong experience developing engaging, user-friendly educational content.View
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Technical acumen
Ability to translate complex workflows into clear learning materials.View
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