Senior Customer Journey Expert – Transaction Accounts
SeniorFull-timeHybridSydney NSW, AustraliaWyong NSW 2259, AustraliaCustomer successPosted 7 hours ago
About the job
The Senior Customer Journey Expert at ING is all about leading key everyday banking journeys, ensuring that customer experiences are engaging and compliant. This job is crucial in blending customer-led product thinking with strong data stewardship and governance. The team thrives in an agile environment, where collaboration and innovation are at the forefront of everything they do.
You'll be responsible for
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Owning customer journeys
Own and continuously improve end-to-end customer journeys for transaction accounts and Pocket Perks, acting as the voice of the customer.🔍
Ensuring data quality
Operate as a Data Steward, ensuring strong data governance, data quality, controls and alignment with regulatory and risk standards.🤝
Managing partnerships
Manage cashback, loyalty and rewards propositions, including vendor and partner relationships, performance and governance.Key criteria
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Data governance experience
Demonstrated experience in data governance and quality management.View
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5+ years in banking
5+ years’ experience in banking or similar industry.View
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Experience with rewards programs
Experience delivering cashback, loyalty, or rewards programs.View
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