About the job
The Senior Customer Journey Expert at ING is all about leading key everyday banking journeys and enhancing customer experiences. This job is crucial for blending customer-led product thinking with strong data stewardship to deliver engaging and compliant experiences. The team thrives on collaboration, innovation, and a customer-first culture, making it a fantastic environment to see your ideas come to life.
You'll be responsible for
🔄
Improving customer journeys
Owning and continuously improving end-to-end customer journeys for transaction accounts and Pocket Perks, acting as the voice of the customer.🔍
Ensuring data quality
Operating as a Data Steward, ensuring strong data governance, data quality, controls and alignment with regulatory and risk standards.🚀
Driving agile delivery
Driving delivery in an agile squad, contributing to backlog prioritisation, sprint events and (where required) Product Owner responsibilities.Key criteria
📊
Data governance experience
Demonstrated experience in data governance and quality management.View
🏦
5+ years in banking
5+ years’ experience in banking or similar industry.View
🎁
Experience with rewards programs
Experience delivering cashback and loyalty programs.View
View more
