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Senior Customer Journey Expert – Transaction Accounts

SeniorFull-timeHybridSydney NSW, AustraliaWyong NSW 2259, AustraliaPosted 5 days agoVerified 5 days ago
Pending fitX of Y criteria met

About the job

The Senior Customer Journey Expert at ING is all about leading key everyday banking journeys and enhancing customer experiences. This job is crucial for blending customer-led product thinking with strong data stewardship to deliver engaging and compliant experiences. The team thrives on collaboration, innovation, and a customer-first culture, making it a fantastic environment to see your ideas come to life.

Meet the team

About the company

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You'll be responsible for

🔄

Improving customer journeys

Owning and continuously improving end-to-end customer journeys for transaction accounts and Pocket Perks, acting as the voice of the customer.
🔍

Ensuring data quality

Operating as a Data Steward, ensuring strong data governance, data quality, controls and alignment with regulatory and risk standards.
🚀

Driving agile delivery

Driving delivery in an agile squad, contributing to backlog prioritisation, sprint events and (where required) Product Owner responsibilities.

Key criteria

📊

Data governance experience

Demonstrated experience in data governance and quality management.

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🏦

5+ years in banking

5+ years’ experience in banking or similar industry.

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🎁

Experience with rewards programs

Experience delivering cashback and loyalty programs.

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A meaningful career starts with a match

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5 criteria for this job
Data governance experience
Demonstrated experience in data governance and quality management.

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5+ years in banking
5+ years’ experience in banking or similar industry.

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Experience with rewards programs
Experience delivering cashback and loyalty programs.

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Product management skills
Strong capability in product management and customer journey design.

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Stakeholder management skills
Excellent communication and stakeholder management abilities.

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