Telstra31 followers132 jobs

Senior Customer Experience Improvement Specialist (Fixed Term)

SeniorContractHybridAustraliaPosted 1 week agoVerified 2 weeks ago
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Pending fitX of Y criteria met

About the job

As a Senior Customer Experience Improvement Specialist at Telstra, you will embark on a transformative journey to improve customer and business outcomes. This job is all about challenging traditional ways of working and driving meaningful change through innovative solutions. The team thrives on collaboration and embraces diverse perspectives to create a welcoming environment where everyone can contribute and grow.

You'll be responsible for

🌟

Leading transformation initiatives

Lead end-to-end transformation, process redesign, and customer experience improvement initiatives.
🔍

Analysing data

Analysing data and identifying root causes to uncover insights and inform solutions.
🗣️

Engaging stakeholders

Engaging stakeholders and facilitating workshops to understand challenges and align on direction.

Key criteria

🔄

Business transformation experience

Proven experience leading business transformation initiatives in complex environments.

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🧩

Structured problem-solving skills

Strong capability in critical thinking and root-cause analysis.

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🤝

Stakeholder engagement ability

Demonstrated experience influencing and collaborating with diverse stakeholders.

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Meet the team

About the company

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Business transformation experience
Proven experience leading business transformation initiatives in complex environments.

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Structured problem-solving skills
Strong capability in critical thinking and root-cause analysis.

View

Stakeholder engagement ability
Demonstrated experience influencing and collaborating with diverse stakeholders.

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Data analysis proficiency
Experience analyzing data to identify insights and inform solutions.

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Lean Six Sigma certification
Lean Six Sigma Green Belt or Black Belt certification is highly desirable.

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