Senior Customer Readiness Advisor
About the job
The Senior Customer Readiness Advisor is a unique opportunity to shape how customers experience Brisbane's new underground rail network. This role is crucial in ensuring that customers are well-prepared to navigate the new system from day one. Collaboration with various transport partners and a focus on customer experience are key aspects of how the team operates.
You'll be responsible for
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Coordinating customer readiness initiatives
Coordinate customer readiness initiatives that prepare customers for the opening of Cross River Rail.🤝
Collaborating with transport partners
Work collaboratively with Queensland Rail, TMR and other project partners to deliver customer readiness activities.📝
Preparing communication materials
Prepare reports, briefings and communication materials to support readiness initiatives.Key criteria
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Experience in behaviour change and customer experience
Demonstrated experience in behaviour change and customer experience initiatives.View
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Stakeholder engagement skills
Proven ability to engage and influence diverse stakeholders.View
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Clear communication skills
Strong written and verbal skills for reports and briefings.View
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