REA Group2 followers9 jobs

Senior Customer Success Manager

SeniorFull-timeHybridSydney NSW, AustraliaPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

The Senior Customer Success Manager at REA Group is a pivotal job that focuses on partnering with strategic customers to help them achieve meaningful business outcomes. This position plays a crucial role in maximizing the value of customer investments and fostering long-term partnerships. The team thrives on collaboration, innovation, and a customer-first mindset, ensuring a supportive and engaging work environment.

You'll be responsible for

🚀

Delivering customer success strategy

Implementing Realtair's Customer Success strategy across a portfolio of Tier 1 and Tier 2 customers to drive adoption, retention, advocacy, and long-term commercial growth.
📝

Developing strategic success plans

Creating strategic Success Plans that align Realtair's solutions with each customer's business objectives, defining measurable outcomes and sharing accountability for achieving them.
🤝

Building trusted relationships

Establishing strong relationships with executive stakeholders, business leaders, and key decision-makers, becoming a strategic advisor to their business.

Key criteria

📊

5+ years in customer success

Demonstrated experience in Customer Success or Account Management roles.

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🤝

Proven relationship-building skills

Experience building trust with executive stakeholders and decision-makers.

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📈

Strong analytical skills

Ability to translate customer data into strategic recommendations.

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View more

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5 criteria for this job
5+ years in customer success
Demonstrated experience in Customer Success or Account Management roles.

View

Proven relationship-building skills
Experience building trust with executive stakeholders and decision-makers.

View

Strong analytical skills
Ability to translate customer data into strategic recommendations.

View

Experience with strategic success plans
Proven ability to develop plans aligning customer objectives with outcomes.

View

Commercial acumen
Experience identifying growth opportunities that create customer value.

View

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