REA Group2 followers28 jobs

Senior Customer Success Manager

SeniorFull-timeHybridSydney NSW, AustraliaPosted 5 days agoVerified 6 days ago
Pending fitX of Y criteria met
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About the job

The Senior Customer Success Manager at REA Group is a pivotal job that focuses on partnering with strategic customers to help them achieve meaningful business outcomes. This position plays a crucial role in maximizing the value of customer investments and fostering long-term partnerships. The team thrives on collaboration, innovation, and a customer-first mindset, ensuring a supportive and engaging work environment.

You'll be responsible for

🚀

Delivering customer success strategy

Implementing Realtair's Customer Success strategy across a portfolio of Tier 1 and Tier 2 customers to drive adoption, retention, advocacy, and long-term commercial growth.
📝

Developing strategic success plans

Creating strategic Success Plans that align Realtair's solutions with each customer's business objectives, defining measurable outcomes and sharing accountability for achieving them.
🤝

Building trusted relationships

Establishing strong relationships with executive stakeholders, business leaders, and key decision-makers, becoming a strategic advisor to their business.

Key criteria

📊

5+ years in customer success

Demonstrated experience in Customer Success or Account Management roles.

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🤝

Proven relationship-building skills

Experience building trust with executive stakeholders and decision-makers.

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📈

Strong analytical skills

Ability to translate customer data into strategic recommendations.

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Meet the team

About the company

View your fit

5 criteria for this job
5+ years in customer success
Demonstrated experience in Customer Success or Account Management roles.

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Proven relationship-building skills
Experience building trust with executive stakeholders and decision-makers.

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Strong analytical skills
Ability to translate customer data into strategic recommendations.

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Experience with strategic success plans
Proven ability to develop plans aligning customer objectives with outcomes.

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Commercial acumen
Experience identifying growth opportunities that create customer value.

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