Australian Financial Complaints Authority38 jobs

Senior Dispute Resolution Specialist - Investment and Advice - 24 month fixed term contract

SeniorFull-timeHybridMelbourne VIC, AustraliaPosted 4 days agoVerified 6 days ago
Pending fitX of Y criteria met

About the job

The Senior Dispute Resolution Specialist job at AFCA is an exciting opportunity to make a real impact in financial fairness, particularly in the Investments and Advice team. This position plays a crucial role in resolving complex financial complaints, ensuring that every voice is heard and valued. At AFCA, teamwork thrives in a supportive and inclusive environment, where flexibility and personal growth are prioritized.

Meet the team

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You'll be responsible for

📜

Applying understanding of complaint resolution criteria

Utilising knowledge of AFCA complaint resolution criteria, legal principles, and industry codes to resolve financial complaints fairly and efficiently.
🔍

Reviewing complex complaints

Analyzing unresolved complaints from consumers and small businesses to determine key issues and gather necessary information.
✍️

Producing written decisions

Creating clear and concise written decisions in plain English based on investigations and findings.

Key criteria

⚖️

Legal or litigation experience

Proven experience navigating complex regulatory environments.

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💼

Investments and advice sector knowledge

Demonstrated understanding of traditional and emerging financial products.

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📝

Dispute resolution process understanding

Experience with complaints and resolution processes is essential.

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Legal or litigation experience
Proven experience navigating complex regulatory environments.

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Investments and advice sector knowledge
Demonstrated understanding of traditional and emerging financial products.

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Dispute resolution process understanding
Experience with complaints and resolution processes is essential.

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Investigative skills
Ability to identify information gaps and seek necessary details.

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Strong communication skills
Proven ability to convey complex information clearly to stakeholders.

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A meaningful career starts with a match

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