Australian Financial Complaints Authority86 jobs

Senior Dispute Resolution Specialist - Investment and Advice - 24 month fixed term contract

SeniorFull-timeHybridSydney NSW, AustraliaPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

The Senior Dispute Resolution Specialist position at AFCA is an exciting opportunity to make a real impact in the financial sector. This job focuses on driving financial fairness by resolving complex disputes in the Investments and Advice team, including the dynamic cryptocurrency space. At AFCA, teamwork and inclusivity are at the heart of how we work, fostering a culture where every voice is valued.

You'll be responsible for

📜

Applying complaint resolution criteria

Utilising a sound understanding of AFCA complaint resolution criteria, legal principles, and industry codes to resolve financial complaints fairly and efficiently.
🔍

Reviewing complex complaints

Examining unresolved complaints from consumers and small businesses that have not been resolved directly with the financial firm.
✍️

Producing written decisions

Creating clear written decisions in plain English based on investigations and gathered information.

Key criteria

📜

Legal or litigation experience

Proven experience navigating complex regulatory environments and resolving disputes.

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💼

Investments and advice sector knowledge

Demonstrated understanding of traditional and emerging financial products.

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📝

Dispute resolution process expertise

Experience with complaints resolution processes and a strong resolution mindset.

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Meet the team

About the company

Apply on Australian Financial Complaints Authority
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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Legal or litigation experience
Proven experience navigating complex regulatory environments and resolving disputes.

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Investments and advice sector knowledge
Demonstrated understanding of traditional and emerging financial products.

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Dispute resolution process expertise
Experience with complaints resolution processes and a strong resolution mindset.

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Investigative skills
Ability to identify information gaps and seek necessary details.

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Strong communication skills
Proven ability to convey complex information clearly to diverse stakeholders.

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