Senior Dispute Resolution Specialist - Investment and Advice - 24 month fixed term contract
About the job
The Senior Dispute Resolution Specialist position at AFCA is an exciting opportunity to make a real impact in the financial sector. This job focuses on driving financial fairness by resolving complex disputes in the Investments and Advice team, including the dynamic cryptocurrency space. At AFCA, teamwork and inclusivity are at the heart of how we work, fostering a culture where every voice is valued.
You'll be responsible for
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Applying complaint resolution criteria
Utilising a sound understanding of AFCA complaint resolution criteria, legal principles, and industry codes to resolve financial complaints fairly and efficiently.🔍
Reviewing complex complaints
Examining unresolved complaints from consumers and small businesses that have not been resolved directly with the financial firm.✍️
Producing written decisions
Creating clear written decisions in plain English based on investigations and gathered information.Key criteria
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Legal or litigation experience
Proven experience navigating complex regulatory environments and resolving disputes.View
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Investments and advice sector knowledge
Demonstrated understanding of traditional and emerging financial products.View
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Dispute resolution process expertise
Experience with complaints resolution processes and a strong resolution mindset.View
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