Australian Financial Complaints Authority38 jobs

Senior Dispute Resolution Specialist - Investment and Advice - 24 month fixed term contract

SeniorFull-timeHybridMelbourne VIC, AustraliaPosted 4 days agoVerified 6 days ago
Pending fitX of Y criteria met

About the job

The Senior Dispute Resolution Specialist position at AFCA is all about making a real impact in the financial sector. This job offers a fantastic opportunity to champion fairness and resolve complex financial complaints, especially in the evolving cryptocurrency space. At AFCA, teamwork and inclusivity are at the heart of how we work, ensuring every voice is valued and heard.

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You'll be responsible for

✅

Applying complaint resolution criteria

Utilising a sound understanding of AFCA complaint resolution criteria to resolve financial complaints fairly and efficiently.
🔍

Reviewing complex complaints

Examining unresolved complaints from consumers and small businesses to determine key issues and gather necessary information.
📝

Producing written decisions

Creating clear and concise written decisions in plain English based on investigations and findings.

Key criteria

⚖️

Legal or litigation experience

Proven experience navigating complex regulatory environments.

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💼

Investments and advice sector knowledge

Demonstrated understanding of traditional and emerging financial products.

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📝

Dispute resolution process understanding

Experience with complaints and resolution processes is essential.

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Legal or litigation experience
Proven experience navigating complex regulatory environments.

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Investments and advice sector knowledge
Demonstrated understanding of traditional and emerging financial products.

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Dispute resolution process understanding
Experience with complaints and resolution processes is essential.

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Investigative skills
Ability to identify information gaps and seek necessary details.

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Strong communication skills
Proven ability to convey complex information clearly.

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A meaningful career starts with a match

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