Australian Financial Complaints Authority86 jobs

Senior Dispute Resolution Specialist - Superannuation

SeniorFull-timeHybridMelbourne VIC, AustraliaPosted 1 week agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

The Senior Dispute Resolution Specialist job at AFCA is all about making a real impact by managing complex and sensitive complaints in the Superannuation team. This position is crucial for delivering fair, timely, and high-quality outcomes, ensuring that every voice is heard. The team thrives on collaboration and inclusivity, fostering a supportive environment where everyone can flourish.

Meet the team

About the company

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You'll be responsible for

🔍

Managing complex complaints

Overseeing the end-to-end resolution of complex superannuation complaints to ensure fair outcomes.
📞

Conducting conciliation discussions

Facilitating effective conciliation and mediation discussions to resolve matters involving multiple issues and stakeholders.
📝

Preparing written assessments

Creating clear, concise written assessments and decisions based on gathered evidence and relevant legislation.

Key criteria

🗣️

Complaint handling experience

Demonstrated experience managing complex complaints in financial services.

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📜

Strong written communication skills

Proven ability to translate complex issues into clear written decisions.

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🤝

Conciliation and mediation skills

Experience conducting effective mediation discussions to resolve disputes.

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A meaningful career starts with a match

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5 criteria for this job
Complaint handling experience
Demonstrated experience managing complex complaints in financial services.

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Strong written communication skills
Proven ability to translate complex issues into clear written decisions.

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Conciliation and mediation skills
Experience conducting effective mediation discussions to resolve disputes.

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Analytical thinking ability
Highly developed skills in analyzing information and identifying core issues.

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Organizational skills
Proven ability to manage multiple matters simultaneously and meet deadlines.

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