Australian Financial Complaints Authority86 jobs

Senior Dispute Resolution Specialist - Superannuation

SeniorFull-timeHybridSydney NSW, AustraliaPosted 1 week agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

The Senior Dispute Resolution Specialist position at AFCA is all about making a real impact by managing complex and sensitive complaints in the Superannuation team. This job plays a crucial role in delivering fair, timely, and high-quality outcomes for Australians. The team thrives on collaboration and inclusivity, ensuring that every voice is valued while working flexibly to achieve their mission.

Meet the team

About the company

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You'll be responsible for

🔍

Managing complex complaints

Overseeing the end-to-end resolution of complex superannuation complaints to ensure fair outcomes.
📞

Conducting conciliation discussions

Facilitating effective conciliation and mediation discussions primarily via phone to resolve disputes.
📝

Preparing written assessments

Creating clear, concise written assessments and decisions based on gathered evidence and analysis.

Key criteria

📝

Complaint handling experience

Demonstrated experience managing complex complaints in financial services.

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🤝

Conciliation and mediation skills

Proven ability to conduct effective mediation discussions with stakeholders.

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🔍

Analytical skills

Strong analytical skills to identify core issues and fair outcomes.

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A meaningful career starts with a match

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5 criteria for this job
Complaint handling experience
Demonstrated experience managing complex complaints in financial services.

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Conciliation and mediation skills
Proven ability to conduct effective mediation discussions with stakeholders.

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Analytical skills
Strong analytical skills to identify core issues and fair outcomes.

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Communication proficiency
Excellent communication skills for leading difficult phone conversations.

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Organisational skills
Ability to manage multiple matters simultaneously and keep progress.

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