Senior Dispute Resolution Specialist - Superannuation
About the job
The Senior Dispute Resolution Specialist position at AFCA is all about making a real impact by managing complex and sensitive complaints in the Superannuation team. This job plays a crucial role in delivering fair, timely, and high-quality outcomes for Australians. The team thrives on collaboration and values every voice, creating an inclusive environment where everyone can flourish.
You'll be responsible for
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Managing complex complaints
Managing end-to-end resolution of complex superannuation complaints, ensuring fair outcomes.📞
Conducting mediation discussions
Conducting effective conciliation/mediation discussions primarily via phone to resolve disputes.📝
Preparing written assessments
Preparing clear, concise written assessments and decisions based on gathered evidence.Key criteria
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Complaint handling experience
Demonstrated experience managing complex complaints in financial services.View
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Conciliation and mediation skills
Proven ability to conduct effective conciliation and mediation discussions.View
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Analytical skills
Highly developed analytical skills for identifying core issues in disputes.View
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