About the job
As a Senior Lead in Technical Services, you will harness your exceptional people skills and technical expertise to drive outstanding customer experiences. This job is all about leading the charge in a fast-paced environment, ensuring Australia stays connected when it matters most. The team thrives on collaboration and innovation, making every day an opportunity to shine and make a tangible difference.
You'll be responsible for
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Owning the incident management process
Ensure OLA’s, SLA’s and contractual obligations are achieved for customers, addressing any gaps with improvement plans.🗣️
Supporting incident management communication
Facilitate clear communication during incidents, removing technical jargon for customer understanding.💡
Identifying business improvement opportunities
Support business and customer outcomes by identifying and communicating improvement plans.Key criteria
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5+ years in incident management
Experience in a 24x7 incident management environment is essential.View
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Technical expertise in IP networking
Proven technical experience with IP networking technologies.View
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Strong stakeholder relationship skills
Demonstrated ability to maintain positive relationships with stakeholders.View
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