Transport NSW5 followers129 jobs

Senior Manager Customer Interface

SeniorFull-timeHybridSydney NSW, AustraliaPosted 5 days agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

This job is about making a grand impact by managing the interface between operational teams and projects that affect service delivery. Your expertise will ensure that customer, safety, and operational requirements are met, contributing to a positive experience for everyone involved. The team values collaboration and strong relationships, working together to deliver successful projects in a dynamic environment.

You'll be responsible for

🔗

Managing operational interfaces

Manage the interface between operational teams and projects that impact service delivery within the station environment.
✅

Ensuring project alignment

Ensure customer, safety and operational requirements are identified, documented and incorporated into project planning and delivery.
🌟

Building stakeholder relationships

Build and maintain strong stakeholder relationships while proactively managing the impact of projects on customers and frontline operations.

Key criteria

📊

Project management experience

Proven experience managing complex projects in operational environments.

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🤝

Stakeholder relationship building

Demonstrated ability to build strong relationships with diverse stakeholders.

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📈

Governance and reporting expertise

Experience with governance frameworks and project reporting standards.

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Meet the team

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4 criteria for this job
Project management experience
Proven experience managing complex projects in operational environments.

View

Stakeholder relationship building
Demonstrated ability to build strong relationships with diverse stakeholders.

View

Governance and reporting expertise
Experience with governance frameworks and project reporting standards.

View

Relevant tertiary qualifications
Possession of relevant degrees or equivalent professional experience.

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